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Maintenance

What we do?

In our company we have a team of experienced and qualified Computer Hardware and Software engineers for the execution of the jobs. They have been doing repair of Computers & Peripherals through the aid of latest equipment like Oscilloscopes (CRO), Digital Multimeter (DMM), drive alignment toolkit, logic cards, Complete Electronic item tool kit, Software Diagnostic & Data Recovery Tools. We have a fairly good stock of components with us so as to carry out the repair work at the earliest. We also take many tools & equipments with us to the site so as to repair the faulty part on the site which also provides minimum downtime of Machines to our Customers. In case of major problem we provide standby of the faulty part within 24 to 48 hours.

We provide maintenance services for Computers, Printers, Laptops, UPS, Projectors, Electronic Gadgets and Cameras etc. under different categories as listed under:

Annual Maintenance Contract (AMC)

Terms of the contract for AMC

  • This Annual Maintenance Contract (AMC) is initially for a period of one year.
  • The Customer shall be responsible for providing power sources as standard power conditioning equipment as prescribed by The Creator Systems.
  • Customer will make the system available to The Creator Systems for maintenance purpose at all reasonable times without any charges.
  • The customer shall not, directly open, alter, try to tamper with or in any act which will result in intruding with the operation of the system and Peripheral Units.
  • System Maintenance charges shall not include the cost of consumables and supply items such as but not limited to the following.
    • Ribbons
    • Magnetic Tapes
    • Floppy Diskettes
    • Computer Stationery
    • Disk Packs
    • Any other items termed as consumables by The Creator Systems: Eg. Printer Head.
  • This Warranty extends only to problems arising out of normal functioning of the system and the AMC does not cover Breakdown or services.
  • During the AMC period the service calls would be attended within 24 hours from the date and time of registering the service department.
  • The AMC is void if the equipment is physically damaged.

Annual Service Contract (ASC)

Terms of the contract for ASC

  • This Annual Service Contract (ASC) is initially for a period of one year.
  • The Customer shall be responsible for providing power source, as standard power conditioning equipment as prescribed by The Creator Systems.
  • Customer will make the system available to The Creator Systems for maintenance purpose at all reasonable times without any charges.
  • The customer shall not, directly open, alter, try to tamper with or in any act which will result in intruding with the operation of the system and Peripheral Units.
  • The above mentioned ASC is for only the service to be rendered for one year. The ASC does not cover any hardware component in the contract. Any spares replaced or repaired would be charged extra.
  • The ASC includes Software Updates, Virus Cleaning etc.,
  • If your system needs complete formatting and reloading of all softwares from the beginning then the charge would be Rs. 500/- per call, which is not in the purview of the ASC.
  • We request you to take frequent backups of your valuable data as we are not responsible for any data loss at any point of time during the ASC.
  • The ASC does not include any sort of training regarding system software or internet related programs for which it would charged extra.

Per Call Maintenance (PCM)

Service Policies of The Creator Systems

  • All Components and Services are with Bill.
  • One year standard onsite comprehensive warranty is provided for components. Warranty is void for certain conditions and it depends on products.
  • Warranty does not cover Cables, Physical Damages etc.,
  • Service calls during Warranty / AMC period would be attended within the same day or within 12 working hours.
  • We would ensure that we would provide standby if there is any defect in the existing component which is under Warranty / AMC.
  • We would ensure that we would provide standby if there is any defect in the existing component which is under Warranty / AMC.
  • We have the technical expertise on PC's, Networking - LAN & WAN, Network Operating Systems, Peripherals and Hardware related issues.
  • Annual Maintenance Contract is for a period of one year and would be fixed based on the config and condition of the system. For a P4 system with color monitor and multimedia the AMC would be Rs.3,000/-. This includes Service and Spares replacement for 1 year and is similar to your warranty period. All components should be in good working condition when we sign up the AMC Contract.
  • Annual Service Contract (ASC) is for a period of one year and would be Rs.1500/- for a PC which includes the Services but spares cost would be charged extra.
  • For Extra Services other than the supplied materials a minimum of Rs.250/ - would be charged as Per call charges and it may go up depending on the problem attended and solution given.
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